Since 2011, MasterCall Industries has been delivering technology, expertise and solutions to help our customers thrive in the ever-evolving retail industry. Our modern portfolio of interconnected and modular hardware and software can not only keep devices protected, but it also provides important insight concerning retail operations. And this offers retails a clear analysis of your store so that you can reduce losses, encourage shopping and also create a wonderful shopping experience to your customers.

Understanding your security system

We understand that retail security can really be confusing and each retailer has different budgets and security needs. So, to help simplify it for you here’s an outline of some basics that you need to look for in a security system.

• 24/7 central monitoring: This gives you peace of mind knowing that what matters most to you is protected, whether you are there or away.
• Two or more intruder detection systems: When you have installed this system near or at the main entrance points to your store, you and your employees can carry on with your work, knowing that the entry is secured.
• Connects to the main electricity source: This takes away the concerns about battery life.
• At the very least one internal alarm: Two are more beneficial since you’ll have it at the main entry point, making you feel safe, as it will alert you immediately in case of a crime.
• Window labels: These act as a warning to intruders that your store has an alarm system and they effectively will deter crime, giving you the confidence that your business and employees are protected.

Also, when you are not certain of what system is best for you, don’t hesitate to contact our Customer Service team for guidance.

What To Look For In An Alarm System

To offer you peace of mind about your security we recommend:

- Switches that trigger the alarm at the entry points (like at windows and doors)

Magnetic reed switches will detect intruders before entry. It offers you confidence since you’ll get an alerted whenever someone tries to breach all the protected entry points.

- The ability to separate different zones

This allows you to choose the areas you want to have added surveillance at any time.

- Smoke detectors integrated to your security alarm

With the hard-wired smoke detector, you will not just get an alert for smoke or fire; when your alarm is triggered, an alert will show up at our Security Monitoring Centre and we will respond on your behalf.

- An annual maintenance service

For your system to be operating at its peak, always ensure that you have an annual maintenance service done. This ensures any repairs or upgrades are done promptly to continue protecting your property.

- Access codes for store employees

This will help you know the people that in the store giving you control over their safety and access.

- Panic button programmed in a remote control device

Having a panic button is a great addition to your security system for your employees and your business as well. When the panic button gets deployed, your security system will send an alert to our Security Monitoring Centre, and we will handle the situation fast and appropriately.

Why Use MasterCall Industries' Retail Solutions?

With our retail-specific intelligence solution, you will be able to know more about your customers, for instance, what they buy, and the spots they go to most.

Revolutionise How You Manage Your Locations

Audits

Our well-trained loss prevention specialists will analyse location performance and also identify areas that require operational improvement.

Improve Guest Experience

Our retail solution will offer your customers a real guest experience at any time of day.

Employee training

MasterCall Industries' awareness and training campaigns help boost employee performance and engagement with targeted education sessions for retail. This is aimed at proactively providing employees with the knowledge and tools they need in order to succeed.

Store Analytics

Monitor conversions, pathing, dwell times and prevent loss using MasterCall Industries' retail-specific intelligence solution. This will help you know where your customers go, who they are, and the products they buy.

Employee Engagement

Do your employees promote your brand? Use Video, Audio, and our technology to measure their engagement.

Intelligent video replay retail on laptop

Our intelligent video platform integrates surveillance with relevant data, enabling our customers to authenticate transactions and also better manage hundreds of locations by a few clicks of a button.

Minimise loss and maximize profits

MasterCall Industries is a global leader in retail security with more than five decades of experience in Loss Prevention and over 1,500 innovative and patent solutions. It is for this reason that 80 percent of the top retailers from across the globe trust us to assist them in controlling shrink-resulting in profitability and improved operations.

Benefits Of Loss Prevention

Increases revenue, reduces theft and hastens the receiving process of source-tagged merchandise which arrives properly packaged and ready for display.

Reduces losses from shoplifting, internal theft, organized retail Crime, vendor fraud and even administrative error with enhanced EAS intelligence and best anti-theft protection.

Minimises shrink through the use of a wide range of labels, hard tags, and sensors developed to protect almost all product categories.

Maximise goods sell-through by lessening out-of-stocks and speedily replenishing the missing items with real-time visibility in case of theft.

Allows for leaner store operations with best quality goods protection so that store employees can focus on serving the customers rather than policing stores.

Improves visibility of product shrinkage with new, more actionable insight on the sources of loss through the use of video, EAS, and RFID technology inside the store.

Why choose our retail solutions

MasterCall Industries' comprehensive Sensormatic portfolio is designed and manufactured to offer you superior anti-theft protection for nearly any retail environment. To make the most of its benefits, you can integrate multiple technologies into this device and leverage reporting capabilities to get actionable and meaningful information from your store(s). Such information will offer you valuable insight regarding shopper behaviour, shrink, and inventory accuracy. And this will help you improve the store performance with superior goods protection for profitability and to have the customers coming back.