We provide walk-in assistance to all our clients. This is convenient for those who’d rather talk face-to-face to an expert, we are ready to offer you help. If you are in need of help with your smart gadget, CCTV or Air Conditioner at MasterCall Industries, our Service Desk is the place to contact first.

Support When You Need It.

If you prefer everyday support with no hassle, pick the Premium Support. Or opt for the Premium Support Plus to enjoy MasterCall Industries' ultimate support which includes accidents coverage, optimisation, and regular maintenance. We are ready to help.

Extend or Upgrade Now

Opt for the service that suits your needs.

Our support plans offer 8x5 access to MasterCall Industries' experts to help keep your devices running smoothly.

- Premium Support:

Do you need our technicians on-site for repair work on your hardware? This plan includes on-site repairs and with a simple phone call, you will get help for the software you’ve installed.

- Premium Support Plus:

This plan includes everything in the premium support, plus accident repairs, more personalized software support. This plan uses RemoteAssist to the maximum and it anticipates problems before they occur and contacts you for preventive measures.

RemoteAssist for home or small business

Having an automation system failure can disrupt your day. And to help save on time we have introduced RemoteAssist* – an automated predictive and proactive technology which helps in having your automation issues fixed quickly and affordable.

Warranty

Upgrade or extend your existing warranty.

Extend or upgrade your warranty level of support to help keep the system efficient, for a long time.

Confirm the status of your warranty.

And to extend your warranty online, contact us now for a solution.

No warranty? Worry not. MasterCall Industries can fix your system

Do you have a broken screen but no warranty coverage? Is your Software giving you troubles? We can help, even when you don’t have a warranty. Contact a MasterCall Industries-trained expert via email or phone call.

Warranty services

Contact us, if you wish to send MasterCall Industries devices to our Service Desk.

Familiarise yourself with our warranty terms.

Fill out the form then print it out.

Pack your devices alongside the filled out form.

Send the package to the address on the warranty form.

Post-warranty service

Familiarise yourself with MasterCall Industries' post-warranty terms.

Fill out the form then print it out.

Pack your devices including the filled out form.

Send the package to the address on MasterCall Industries' warranty form.

With our Customer Care Program, we provide 24 Hour / 7 Day technical support to our clients for all home networking and technology component. Contact us on Email: services@MasterCall.com.au

And if you prefer a face-to-face consultation, please contact us to confirm your appointment before visiting us.