MasterCall Industries Security Services offer a wide variety of CCTV, video surveillance, and security camera systems that are designed for a spectacular performance. MasterCall Industries believes in flawless practices for each phase of a project or each stage of a product’s life cycle. Meaning our work continues after the project is done. Our team of experts in installation, security system design, maintenance, and services and we back up our workmanship with product warranties and installation guarantees.

Onsite Consultation

To start with, the MasterCall Industries Security Services designer needs to know the exact functionality you require. For this, we’ll arrange for a FREE site inspection and then discuss with you. This way, we can create a system that best meets your requirements. We will consider things like the required functionality, aesthetic requirements, any long-term plans you might have for expanding or upgrading the system later on, and importantly, your budget.

System Design

MasterCall Industries' design team will consider your different options that meet your needs and budget! At MasterCall Industries Security Services, we offer our clients a wide variety of installations. There’s a lot to take into account as you look at the quality of any surveillance system. MasterCall Industries Security Services provides premium quality on all levels. Our priority is on customer requirements and the details needed, even for something that installed behind walls.

Cabling

Our technicians are registered and highly experienced cablers. For all our cabling services, we use quality cables, connectors, and accessories for the best results. Our installation team works closely with you in determining the best time and date for cabling. We strive to complete the whole process in a neat, safe, and in a timely manner.

Quality Standards

MasterCall Industries Security Services' quality standards precisely outline the procedures to be followed by installers when repairing, designing, maintaining or installing a system. We will perform the required work on your property, ensuring only the best quality during this process and with extreme care.

Quality Check and Communication

Following PMI Certified project management processes, our project manager can coordinate communication between MasterCall Industries Security Services project teams. This ensures a smooth transition between the main stages, supervises all technicians and ensures correct appliances are installed and used. The manager also ensures all quality control processes have been followed, updates our clients on time-frames and estimates.

What’s the Right Material for the project?

MasterCall Industries Security believes in offering you with work that looks good and will last. Thus, we ensure the highest quality appliances are selected to fulfil and exceed the set installation regulations. With our years worth of experience in delivering security systems guarantee that we will design the right system for your needs. Hence, we eliminate issues faced in the industry - poor material and poor workmanship.

System Programming and Testing

At MasterCall Industries Security Services as we prepare for a new project, our tech team arranges for a bench test for all devices we will be installing prior to the on-site installation. Bench testing helps prevent possible product issues, for best device performance. This leads to efficient installation as well as smooth handover to the client. The bench test ensures that all appliances work properly in accordance to specifications and that all accessories and materials are with installers.

Perfect Finish

This is part of service on offer, as we install a system in your business or home. Meaning you don’t have to make any arrangement, hence our project managers will manage and coordinate everything. We guarantee that our installations are in alignment with the set standards in the security industry. And that includes quality workmanship and being professionals at all time.

All the projects we undertake are covered by the 12-month service guarantee. With MasterCall Industries Security Services, you'll notice our quality workmanship from the onset, from providing a quote to the project completion. After MasterCall Industries Security Services has installed your surveillance systems, we will demonstrate how it works. And our qualified technicians will explain the operation of the systems and present you with a detailed user manual for future references. You will be able to contact us via email, chat on our site or call us anytime for answers to any questions regarding the system. 

Also, you’ll receive our complete Labour and Parts Warranty and gain access to our service department for accessories, technical questions, and spare parts. You will enjoy helpful support when you need it.

Warranty

At MasterCall Industries, we provide a 12-month warranty for security systems we’ve installed for you.

For the security system, our team has installed, when it fails or breaks within 1 year as a result of defects or our installation performance, a MasterCall Industries team will replace it, fix it or refund the amount paid.

Details of warranties provided on each product that forms a part of your security system (like NVRs,  cameras, or mounting brackets) are accessible on our website.

Effectiveness

Once our installation team has complete your project, and you have paid the whole amount for the security system, if needed, you can then claim your warranty. A parts warranty takes effect once the devices have been delivered and the client has confirmed it.

Compliance

MasterCall Industries Security Services takes installation work seriously, thus we always ensure that our installation services abide by the Australian Consumer Law.

When a problem arises on any of services or products and hasn’t been termed as ‘major failure’ in the Australian Consumer Law, MasterCall Industries will remedy the issue within a sound time. Customers should grant us access to their property, and we will fix the problem free of charge.

In a situation where a problem is due to our services or products and cannot be remedied or it has been termed as ‘major failure’ as per the Australian Consumer Laws, a client is entitled to:

•  get a refund but once they cancel the agreement they have with MasterCall Industries;

or

• get compensated the value difference between what was paid and the services we delivered.